Web Privacy Policy

Data Management - Safe Harbor Privacy Policy

Technology and new marketing practices have increased the amount of customer information collected and shared in today's marketplace.  The Ken Blanchard Companies maintains a firm commitment to protect the privacy of the information you share with us.  The following document will disclose the privacy principles and practices we follow.

The Privacy Policy explains the following:

q       The information we collect.

q       How we use the information.

q       Who has access to the information?

q       How we protect your confidentiality.

q       How we safeguard your information.

q       How to review and change your information.

q       Children.

q       How to contact us.

Information Collected

The Ken Blanchard Companies, as a part of offering services on this web site, which you have chosen to visit, collects certain information.  Information is collected in two ways, automatically via the operation of the site’s servers, software, and the web browser you use to connect to these services, and voluntarily via input from you to forms and other features of the site.  The information we collect is limited to such information as is necessary to provide you with the highest level of customer service, and with access to those services you have chosen to utilize on our website.

Automatically collected information includes your “IP Address” which is used to help diagnose server problems and to administer our site, and certificate information from your browser, which is used by secure areas of our site to initiate confidential messaging services and e-commerce transactions.  Voluntary information collected may include information you provide to us when you use any of our online tools, when you send us email, or when you use future products and tools such as may be offered from time to time.  In all cases of online information collection, you are anonymous to us unless you provide your email address or other identifying information with your personal information.

Use of Collected Information

Our sites uses “cookies” and other automatically collected information to determine who you are and to maintain state information about the current session.  Voluntarily provided information is used to provide you with the products and services you request.

We also may use contact information we collect to communicate with you, to respond to your questions and requests, and to send you information about our company.
 
Financial information, such as credit card numbers and billing codes, may be used to bill you for services or products received if we choose to offer online commercial transactions.

Identification information, such as account numbers, user ids, and passwords, may be used to positively identify you to our computer systems and to customize your experience of the site to your individual preferences.

Access to Information

Only those employees who need and require customer information to perform their duties are authorized to access customer information

We may be compelled by law to provide information to requesting legal entities or agencies.  If we receive a subpoena or similar legal process demanding release of any information about you, we will attempt to notify you before we comply with the request (when practicable or unless we believe we are prohibited from doing so).  Except as required by law or as described above, we do not share information with requesting outside parties, including government agencies.

Protecting the Confidentiality of Your Information

We take our responsibility to protect the privacy and confidentiality of customer information very seriously.  We maintain physical, electronic, and procedural safeguards that comply with best practice standards to store and secure information about you from unauthorized access, alteration, and destruction.

We have procedures in place and observe strict security practices that limit employee access to your personal information to those employees with a specific business reason to know this information.

We place a high degree of importance on customer confidentiality.  All of our employees are aware of their responsibility to keep customer information confidential. We audit employee access to records and will take appropriate disciplinary measures to enforce the privacy responsibilities of employees.

How We Safeguard Your Information

The Ken Blanchard Companies have taken a number of steps to enhance the protection of personal or confidential information sent to or from the company over the Internet.

Enabled Cookies

Your browser must have enabled cookies in order to access confidential information. If you have chosen to disable cookies on your browser, you will not be able to access confidential information.

User ID and Password

The site requires the use of a User ID and Password as an additional security measure that helps protect your confidential information. This allows us to verify who you are, thereby allowing you access to your account information, and preventing unauthorized access.

You should be aware that browser software often "caches" a page as you look at it, meaning that some pages are saved in your computer's temporary memory. Therefore, you may find that clicking on your "Back" button shows you a saved version of a previously viewed page. Caching in no way affects the security of your confidential User ID or Password. If you use a computer in a public place to access your account information, simply quit/exit the browser software before leaving to minimize the possibility of anyone else viewing your confidential information.

Linking to Other Internet Sites

You should be aware that other Internet sites that you link to from this site may contain privacy provisions that differ from the provisions of our Privacy Statement. To ensure your privacy is protected, we recommend that you review the privacy statements of other Internet sites you visit.

Review and Change of Information

We are committed to maintaining complete and accurate information about our customers. You may review information that we retain on you and your relationship with us, and we will promptly correct any and all errors in that information.  If you find any information that we maintain about you or your accounts to be incorrect, please notify us immediately, either by telephone at 760-489-5005, or in writing at The Ken Blanchard Companies, 125 State Place, Escondido, CA  92029. Please do not contact us via normal email; we cannot guarantee the security of any information you send us via normal email.

Children

Products of the Ken Blanchard Companies are not routinely marketed to children, and no age verification outside of the provision of a credit card occurs on this site.  Provision of a valid credit card is taken as evidence that an individual is authorized to purchase products and services from the site.

Contact

If you have questions regarding this privacy statement, or the commercial practices of or your dealings with this website or the Ken Blanchard Companies, please contact:

The Ken Blanchard Companies
125 State Place
Escondido, CA  92029
Attn:  Internet Systems Administrator